Privacy & Booking Terms
Hair By Kalene | McCaysville, Georgia
Effective date: October 14, 2026
Email communications: Hair By Kalene may email you about appointments, service updates, available openings, promotions, seasonal specials, and events. You can unsubscribe from promotional emails at any time using the unsubscribe link in those messages. Unsubscribing from marketing does not cancel an appointment or prevent necessary appointment-related emails. This notice does not authorize promotional text messages or automated marketing calls.
Privacy Notice
Information we collect
When you contact us or use our booking tools, we collect the information you provide, such as your name, email address, phone number, requested service, appointment details, and messages.
We may also keep service preferences, relevant hair history you choose to share, appointment records, payment status, and communication preferences.
Please provide only information relevant to your appointment. Do not send payment-card details or unrelated sensitive information through ordinary email, text messages, or website message fields.
How we use information
We use information to:
- Arrange, confirm, change, and manage appointments.
- Answer questions and communicate about services.
- Understand your preferences and prepare for your visit.
- Process payments through the payment tools used for your booking.
- Maintain business records and resolve concerns.
- Send promotional emails, subject to your marketing preferences.
- Protect our business and meet applicable legal obligations.
Booking, payment, and technology providers
We use service providers to support functions such as website hosting, booking, customer records, payments, and communications. Information may be shared with those providers and authorized support personnel as needed to perform their work.
When you enter payment information into a payment processor’s checkout, that provider processes the information under its own privacy and security practices. Booking platforms and other third-party services may also provide their own privacy notices.
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, address fraud or security concerns, or protect legal rights.
Cookies and technical information
Our website and third-party booking tools may use cookies or similar technologies to support their operation and remember preferences. Hosting and booking providers may also receive technical information such as your IP address, browser type, device information, and activity within their services.
You can manage cookies through your browser and any privacy controls provided by the relevant platform. Restricting cookies may affect certain booking features. Third-party tools may have additional practices described in their own privacy notices.
Marketing preferences
You may unsubscribe from promotional emails through the unsubscribe link or contact Hair By Kalene to request removal from the marketing list. We honor email marketing opt-out requests within 10 business days.
We may retain a limited record of your opt-out so we can continue respecting it. Appointment confirmations, receipts, and other necessary service messages are separate from promotional emails.
Photographs
Booking an appointment does not give us permission to publish identifiable photographs of you. Permission to use photographs for our website, social media, or advertising is requested separately.
Retention and security
We retain information for as long as reasonably needed to provide services, maintain appropriate business records, honor communication preferences, resolve disputes, and meet legal obligations.
We use reasonable safeguards appropriate to the information we handle. No method of electronic transmission or storage can be guaranteed completely secure.
Questions and requests
You may contact Hair By Kalene to ask about your information, correct inaccurate details, update communication preferences, or request deletion.
We may need to verify your identity before responding. Some information may need to be retained for legal, payment, recordkeeping, or dispute-resolution purposes. Any additional rights provided by applicable law remain available to you.
Use the contact information provided on this website or in your booking confirmation.
Booking & Service Terms
Making an appointment
Provide accurate contact information and select the service that best matches your needs. If you are unsure which appointment to choose, contact Hair By Kalene before booking.
An appointment is confirmed when you receive confirmation from Hair By Kalene or the booking platform. Sending a question or appointment request does not, by itself, reserve a time.
Services and pricing
Service descriptions and prices are provided through the website, booking platform, or direct communication.
A price described as “starting at” or “from” is a starting price rather than a guaranteed final total. Any proposed change to the service or price will be discussed with you before the additional work is performed.
Please share relevant hair history, previous chemical treatments, and known product sensitivities before your service. Results depend on factors including your starting hair condition, prior treatments, and the services selected. Inspiration photographs help communicate preferences but do not guarantee an identical result.
Deposits, payments, and appointment policies
A deposit is required for all chemical services and is applied toward the service total. The required amount will be communicated before you commit to the appointment.
With at least 48 hours’ notice before the scheduled appointment, you may request a deposit refund or transfer the deposit to another service appointment, subject to availability. With less than 48 hours’ notice, the deposit is forfeited unless Kalene approves an emergency exception.
Legitimate emergencies are considered individually. Supporting information may be requested. No-call/no-shows may also result in deposit forfeiture and a deposit requirement for future appointments.
Cancellations and rescheduling
To cancel or reschedule, use the available options in your booking confirmation or contact Kalene as soon as possible. Give at least 48 hours’ notice to qualify for a deposit refund or transfer. Rescheduled appointments are subject to availability.
If Hair By Kalene needs to change your appointment, Kalene will contact you to discuss the available options.
Questions or concerns about a service
Please contact Hair By Kalene promptly if you have a concern about your appointment or service. We will discuss the circumstances and available next steps. Any adjustment or refund is considered under the terms disclosed for your appointment and applicable law.
Nothing on this page limits rights or remedies that cannot lawfully be excluded.
Website and third-party services
Use the website and booking tools for legitimate inquiries and appointments. Do not submit false bookings, misuse another person’s information, or interfere with the operation of these services.
Third-party booking and payment tools may have their own terms. Please review those terms when using their services.
Updates
We may update this page to reflect changes in our services or practices. The effective date above identifies the latest version.
Changes do not retroactively authorize new charges or materially different uses of previously collected information where additional notice or consent is required.
Contact
For privacy questions, marketing preferences, or appointment concerns, contact Hair By Kalene using the contact information on this website or in your booking confirmation.